Privacy Policy

Thank you for visiting this website. Carpet Court is committed to protecting your private and personal information and to ensuring the security of that information. Carpet Court does not support the practice of "Spamming" (defined here as commercial email or unsolicited bulk email, including junk mail, which has not been unsubscribed by the recipient.)

As part of our business dealings with you we may request personal information.

Personal information may include your name, address, email address, telephone numbers, financial information and other information that you may give us from time to time.

Your personal information is used to provide you with products or services. This information may also be used for other related purposes, such as:
(a) identification of fraud or error;
(b) our internal accounting and management requirements;
(c) to allow us to keep in touch with you with new ideas or to follow up on services or products purchased; or
(d) any personal information you provide to us will only be disclosed to third parties only as permitted by law.

Other than the above, we will not disclose your personal information without your consent unless such disclosure is either necessary to prevent a threat to life or health, is authorised or required by law, is reasonably necessary to enforce the law or is necessary to investigate suspected unlawful activity. All care is taken to protect your Personal Information however we cannot ensure or warrant the security of any information you provide to us or receive from us over the internet.

Should you have any issues relating to our policy or would like to provide feedback, please contact us for a chat.

Contacting you

From time to time, we may contact you to inform you of important news, or new products and services. If you no longer wish to receive these messages, please contact us, and we will remove your name from our mailing list.

Government privacy policy in Australia

To find out more about privacy issues and legislation in Australia, please visit the Australian Federal Privacy website at: www.privacy.gov.au

Return Policy

If you are not 100% happy with any full priced item you may return it within 14 days of receiving it. We do not offer refunds for change of mind - we offer a store credit.

Please read, and complete the following for all returns:

All rights under Australian Consumer law will of course apply.

Please call into the store and we will process your return.

Please bring your receipt with you.

Exchanging

We are unable to hold any items for exchange. Once your return has been processed we will then provide a store credit which you may use to purchase a new product in store. Any shipping costs are to be paid for by the customer.

Terms of Returning an item:

All items must be in their original, undamaged condition. All tags and incidentals must be attached. If we deem the item not to be in perfect condition the item will simply be returned to the customer. If you purchase an item and choose to return it and that item has gone on sale in the mean time you will be offered the sale price as a store credit!

Sale items:

Sale items are priced to clear so please choose carefully as we do not accept returns for exchange on sale items.

Faulty items:

We do our best to thoroughly inspect all items. In the rare event that a product is faulty please contact us ASAP on (03)5033 1330 If the item is faulty, we offer a full refund of the purchase price.

Shipping

• If you are unable to call into the store and you need to return your product, please send your product to: Sun Centre Carpet Court 290 Campbell St. Swan Hill. Vic 3585
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Layby Policy

Lay-Bys for homewares only are offered by Sun Centre Carpet Court and Home Coach – full terms and conditions below

• The lay-by period is for a maximum of eight (8) weeks.
• A deposit of 20% of the total purchase value is required
• The minimum lay-by sale is $50
• Regular fortnightly payments are required
• There are no returns or exchanges on lay-by items with the exception of faulty goods or in accordance with your legislated rights.
• If the customer cancels during the lay-by period the item will be returned to stock and monies paid will be returned in the form of a credit note.
• For all lay-bys that are not completed or collected by the due date the following will apply;
  • Customer will be contacted and will have the option to pay in full and / or collect within a 2 week period after the call.
  • After the 2 week period the item will be returned to stock and customer entitled to a refund less the deposit paid.
• No items can be taken by the customer until the entire lay-by has been paid in full.